Frequently Asked Questions
Quality Products
- ARE YOUR PRODUCTS ALL NATURAL AND 100% ORGANIC?
Our products are 100% plant based, and each ingredient is either grown and harvested from an organic, biodynamic, or eco-ethical farm, or they are sustainably harvested from the wild (“wildcrafted" or "ethically wild harvested”), depending on their availability.
This includes ingredients grown and harvested on our property. We harvest many of our ingredients from our very own custom built permaculture garden, where they grow without the use of pesticides or genetically modified organisms.
We then gently infuse and distill the raw materials to create our own herbal extracts and hydrosols without the use of synthetic chemicals or harsh processing methods.
- WHAT DO YOU USE TO SCENT YOUR PRODUCTS?
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We never add synthetic fragrance to our products and use only pure essential oils. These fragrant oils are used for both their aromatherapeutic effects and their topical benefits.
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Each essential oil and blend is hand selected to compliment the performance of the product formula.
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- ARE YOUR PRODUCTS VEGAN AND CRUELTY-FREE?
While most of our products do not contain animal-derived ingredients, we do utilize honey beeswax in a handful of formulas due to its protective and moisturizing skincare benefits. These formulas include:
- Immortelle Glow Facial Balm
- Healing Herbal Salve
- Cold Thyme Chest Balm
- Protective Hand Crème
- Vanilla Bean Body Butter
Otherwise, the remainder of our products do not include animal-derived ingredients and our line is completely cruelty-free. KM Herbals does not support any kind of animal testing.
- WHY ARE YOUR PRODUCTS SO COLORFUL?
None of our products are bleached or harshly processed, so they retain the natural color and scent of their ingredients. Natural colors may range from off-white to a light blue/green (due to Chamomile, Spirulina, etc.) to a rich golden yellow (due to Sea Buckthorn, Calendula, etc.).
- HOW LONG DO THE PRODUCTS LAST?
The shelf life of our products is 1 year. Exceptions may include products made with high percentages of fixed oils and butters, which are more fragile and may expire sooner. The Period After Opening varies from 6 months to 18 months depending on product type, specific ingredients, container, and storage conditions.
- DO YOU USE SUSTAINABLE PACKAGING?
We package our products in a variety of quality materials including amber glass and amber PET plastic. These recyclable materials are safe, sustainable, and help prolong the product shelf life by protecting from light and deterioration.
Ordering
- WHAT IS YOUR RETURN POLICY?
At KM Herbals, we craft our products with intention, integrity, and care for a variety of skin types and personal care concerns. However, we understand that certain formulas may not be suitable for everyone. If you are not satisfied with your purchase, you can return your product(s) to us for a refund. Refunds will be granted on item(s) returned and postmarked within 30 days of their initial purchase, and will be issued for the cost of goods only. We are not responsible for return shipping costs.
- HOW CAN I CHECK THE STATUS OF MY ORDER?
Sign in and click 'My Account' to view your order status under the 'Orders' tab.
- HOW DO I EDIT MY SHIPPING ADDRESS?
Once signed in to your account, click My Account and navigate to the 'Addresses' tab. Click '+ NEW ADDRESS' to add a new address, or click 'EDIT' beneath an existing address to make changes.
- WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept Visa, American Express, Discover, MasterCard, and PayPal payment methods.
Sourcing Ingredients & Production
- WHAT DOES “WILDCRAFTING” MEAN?
Sometimes referred to as “wild harvesting,” this is a sustainable practice where herbalists gather roots, leaves, and seeds at the correct time of year during the plant’s highest potency. They are careful to only gather a small percentage of any herb in order to preserve the earth’s resources. KM Herbals is a member of United Plant Savers, an organization dedicated to monitoring and conserving native plant populations to make sure they aren’t overharvested or vulnerable to being endangered.
- WHAT INGREDIENTS DO YOU GROW ON-SITE?
We find joy in our custom-built permaculture garden, in which we grow many of our own herbs for use in the KM Herbals product line. So far, these include Comfrey, Calendula, Lavender, Rosemary, Rose Geranium, and both Roman and German Chamomile. We also harvest wild Horsetail and Yarrow from Dillon Vision Ranch, where our coastal property resides.
- IS EVERYTHING MADE AT YOUR WAREHOUSE?
Everything is made onsite and handcrafted with care, including our herbal oil infusions, herbal teas, and seaweed extracts.
- ARE YOUR PRODUCTS CERTIFIED ORGANIC?
Since KM Herbals started in 1992, we have been dedicated to sourcing raw materials that are of the highest quality and potency. Many of these are USDA certified organic, and all of our ingredients are non-GMO and grown without the use of pesticides. While each of our product formulas are not individually certified organic by the USDA, a majority of their ingredients are (and are otherwise wildcrafted or sustainably harvested). Organic certification for cosmetics can be problematic as there are no legal regulations for certifying such products. USDA organic certification currently uses food based standards in which to qualify raw materials as organic and these parameters aren’t always appropriate for cosmetics.
KM Herbals has longstanding relationships with local family owned farms who have been supplying trusted quality ingredients to us from the very beginning. Many of these small farms and vendors cannot afford the paperwork, time, and money that it takes to acquire organic certification. KM Herbals has chosen to continue our support of these family owned farms and businesses, rather than comply with regulations that have yet to align with our industry and company vision.
- ARE YOUR PRODUCTS SULFATE-FREE? WHAT KIND OF SURFACTANT DO YOU USE?
We do not use sulfates. Decyl and Lauryl Glucose are used in a few of our formulas to produce a lather for shampooing and cleansing. They are fatty polyglucosides that are prepared by reacting coconut, glucose, and collagen with natural fatty acids. These plant-based surfactants are very mild and gentle on the skin and hair.
- WHAT KIND OF PRESERVATIVES DO YOU USE? ARE THEY NATURAL?
Our primary preservatives are Grapefruit Seed Extract, Rosemary and Sage Antioxidants (which are plant-derived super critical extracts), and essential oils.
